Hudson York Farrell

I registered with Hudson York Farrell, a recruitment agency a few weeks ago. I thought they were okay, until I spoke to Erin Trembley (a recruitment consultant).

Her phone mannerism was terrible. In fact, disgusting. I could only do one thing and that was to bring it to the attention of Hudson York Farrell's management. The email I wrote:

Dear Sir,

I write to inform you of a particular incident that fails to show the commitment, quality of service and good mannerisms expected by a professional company such as Hudson York Farrell.

I recently registered with Hudson York Farrell a few a weeks ago, and sat an exam. My recruitment consultant, David Pritchard was great, however I believe that he is currently on annual leave. Unaware of his absence, I asked to speak to another recruitment consultant and was referred to Erin Trembley who I conversed with today on the phone. To my surprise and astonishment the level of service and mannerism was, unfortunately, appalling. I was informed by Erin that she was "not willing to stay at after 5pm for somebody who only just passed the tests". I acknowledge that my test results were not fantastic and was merely asking for advice and practical solutions to help me improve. Erin was consistently blunt, ill-mannered in her speech and essentially forgot that she was conversing with a client.

I find it hard to believe that this is the mannerism Hudson York Farrell promote, as with any company, any member of staff is that company's ambassador.

Thank you for your time

Manminder Gill